Professional service firms are among the fastest-growing sectors of the global economy.
But how can these businesses remain innovative and adapt to an increasingly demanding market?
– My PhD dissertation explores this question by focusing on team learning and its critical role in driving service innovation, writes Victoria Rustad Bjerke to inn.no.
On the 9th of December, Rustad Bjerke will defend her dissertation.
What influences teamwork?
Rustad Bjerke has been part of the doctoral programme Innovation in Services in the Public and Private Sectors (INSEPP).
Her dissertation examines how both external factors and internal team dynamics influence learning processes within teams and how this, in turn, enhances the ability to develop new innovative services.
Through a combination of qualitative and quantitative methods, Victoria Rustad Bjerke’s research uncovers complex interconnections and offers new insights into how knowledge-intensive firms can create value.
– The results provide practical guidance for managers in service firms and highlight how systematic team learning can become a competitive advantage, Rustad Bjerke explains.
Her research contributions have been published in international journals, enriching the global discourse on innovation in professional services.
The title of her dissertation is 'Team Learning and Service Innovation – a Mixed Methods Study of Professional Service Firms'.
Main findings in the doctoral work:
Considering continuous learning as a vital factor for successful teams, this empirical research contributes new insight within four main areas:
- The conceptual understanding of team learning and emergent states in PSF’s and its influence on service innovation.
- How external factors in the team’s environment facilitate team learning.
- How factors in the internal team climate affect the team’s propensity to engage in team learning.
- The value of employing a mixed methods research design to study the complex interplay between team learning and service innovation in professional service firms.
Contact information:
- victoria.rustad.bjerke@inn.no
- Phone
- +47 61 28 81 13