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Frequently asked questions

Here you will find answers to frequently asked questions related to the university's IT systems.

PC requirements

You will need a laptop to complete the exam on campus.

If you are going to buy a new computer, you do not need the most expensive one to use the university's services - we recommend;

  • Operating system PC: Windows 11
  • Operating system Mac: Minimum support for Catalina (10.15)
  • Recommended browser: Chrome
  • Recommended minimum i3 2GHz processor
  • Minimum 8GB RAM
  • 10GB available disk space

If you have an old PC and are unsure if this is good enough, you can contact IT support.

Internet connection requirements

You can test your internet connection on speedtest.net. A minimum of 6 Mbit/s is required for Zoom (remote learning) and home exams.

Can't get into Canvas

  • Affiliation must be at the University of Inland Norway.
  • If you get the error message: "Canvas does not have an account for the user: studentnumber@inn.no", contact IT support.

Having trouble viewing your courses in Canvas?

It can take up to 2-3 hours from the time you have registered until you get access in Canvas.

Unable to connect to wireless network

To log in to Wi-Fi:

  • Turn WiFi on and off on your device.
  • Select Eduroam from the list of wireless networks.
  • Sign in with: studentnumber@inn.no
  • You use the same password as in the university's other IT systems, such as Canvas.

How can I as a student install Office 365

Sign in to https://m365.cloud.microsoft/apps/ with studentnumber@stud.inn.no.

Follow the instructions on the screen and fill in the email address with: studentnumber@stud.inn.no.

I don't remember my password

  • Go to https://konto.inn.no/.
  • Click on the Password menu on the screen.
  • Then select "forgot password" to create a new password.

How long do I have access to the University's IT systems after completing my studies?

You have access for 75 days after completing your studies before the account is deactivated and deleted after 120 days.

Published Feb. 21, 2025 12:40 PM - Last modified Sep. 11, 2025 10:34 AM