Bakgrunn

Terje Slåtten har doktorgrad i foretaksøkonomi fra universitetet i Karlstad, Sverige.  Slåtten er førsteamanuensis i markedsføring. I tillegg er Slåtten også førsteamanuensis i organisasjon og ledelse.

Forskningsområder

Økonomi og ledelse

Forskningsemner

Forretningsutvikling, virksomhetsstyring og markedsføringsledelse

Publikasjoner (118)

Utvalgte (118)

  • Breiby, Monica; Slåtten, Terje (). The role of aesthetic experiential qualities for tourist satisfaction and loyalty.
  • Delic, Milan; Slåtten, Terje; Milić, Bojana; Marjanović, Uglješa; Vulanović, Srđan (). Fostering learning organisation in transitional economy – the role of authentic leadership and employee affective commitment.
  • Slåtten, Terje; Svensson, Göran; Connolley, Steven Patrick; Bexrud, Cathrine; Lægreid, Tone (). The sponsorship motive matrix (SMM): A framework for categorising firms' motives for sponsoring sports events.
  • Lappalainen, Barbara Rebecca Matovu; Slåtten, Terje; Lien, Gudbrand (). Antecedents to innovative behavior among employees in public sector.
  • Slåtten, Terje; Lien, Gudbrand; Svensson, Göran (). The value of cultivating a norm for market orientation in professional service.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Enabling relationship learning in intra-firm professional service teams.
  • Slåtten, Terje (). Frykt for terror gir færre utenlandsreiser.
  • Slåtten, Terje (). Flere vil sy sammen sin egen ferie.
  • Ernes, Kjell Ove; Slåtten, Terje (). The value of firms ethical leadership.
  • Slåtten, Terje (). Halvparten dropper Tyrkia.
  • Slåtten, Terje (). Griseri ødelegger totalopplevelsen ved Børra: – Burde være enkelt å gjøre noe med.
  • Slåtten, Terje (). Nå kan du gjøre et kupp: Over 25.000 restplasser.
  • Slåtten, Terje (). Nå kan du snart luksuscampe i Oslo.
  • Slåtten, Terje (). Flertallet velger hjemme-påske.
  • Slåtten, Terje (). Reiseselskap med nedgang på 70% i år.
  • Slåtten, Terje (). Stor guide: Finn ditt paradis på Kanariøyene.
  • Slåtten, Terje (). Turisttrafikken til Norge i 2016.
  • Slåtten, Terje (). Hvilken betydning den økte terrorfrykten kan ha for norsk reiseliv..
  • Slåtten, Terje (). – Mange vil nok avbestille ferien.
  • Slåtten, Terje; Lien, Gudbrand (). Consequences of Employees’ Collective Engagement in Knowledge-Based Service Firms.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Enabling Relationship Learning in Intrafirm Professional Service Teams.
  • Slåtten, Terje; Lien, Gudbrand (). The role of employees collective engagement.
  • Slåtten, Terje; Matovu, Barbara Rebecca; Lien, Gudbrand (). Effects of organizational climate on innomvative behavior : a case study from public sector.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Enabling Relationship Learning in Intrafirm Professional Service Teams.
  • Slåtten, Terje (). Reisemålene vi unngår.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). Antecedents and effects of engaged frontline employees: A study from the hospitality industry.
  • Slåtten, Terje (). Finn ditt kanariparadis.
  • Slåtten, Terje (). Lederverktøy: Slik lykkes du med sponsingen.
  • Slåtten, Terje (). Du kan bli lur på tur!.
  • Slåtten, Terje (). Nedtur for mange gjester.
  • Slåtten, Terje (). Sjekk hvilken reisetype du er!.
  • Johansen, Elise; Slåtten, Terje (). Antecedents and effects of entreprenurial orientation - a study from the Norwegian industry.
  • Slåtten, Terje; Bexrud, Cathrine; Lægreid, Tone (). How can firm motives to sponsor sport events be categorized? - a literature review and an empirical study.
  • Krogh, Christian; Slåtten, Terje (). Contextual factors and innovative behavior of frontline employee.
  • Slåtten, Terje (). Derfor er noen sponsorer mer effektive enn andre.
  • Slåtten, Terje (). Emotional dissonance.
  • Slåtten, Terje; Matovu, Barbara Rebecca (). Serviscape.
  • Slåtten, Terje (). Kreativ i møte med turistene.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry.
  • Breiby, Monica; Slåtten, Terje (). The effects of aesthetic experiential qualities on tourists' positive emotions and loyalty: a case of a nature-based context in Norway.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Relationship learning in knowledge-based service firms - an empirical study from concultancy industry.
  • Slåtten, Terje (). Determinants and effects of employee’s creative self-efficacy on innovative activities.
  • Slåtten, Terje (). Her er folkets favoritthytter!.
  • Slåtten, Terje; Matovu, Barbara Rebecca; Connolley, Steven Patrick (). Four Drivers of Effective Sponsorship: A Case Study of the Birkebeiner Race in Norway.
  • Slåtten, Terje (). Lar brunosten bli hjemme.
  • Slåtten, Terje (). Flere vil gå langturer på ski: pakketurer til arktiske strøk eller Jotunheimen.
  • Slåtten, Terje (). Fjellet på billigsalg.
  • Slåtten, Terje (). Om økningen i antall turister som velger å reise til Svalbard.
  • Slåtten, Terje (). Nye campingtrender i Norge.
  • Slåtten, Terje (). Mosjonister som trener tre ganger daglig i ferien.
  • Slåtten, Terje (). Tar ferie året rundt.
  • Slåtten, Terje (). De trener seg gjennom ferien.
  • Slåtten, Terje (). Tror vi tar godt imot turister – i virkeligheten er vi gretne og lukkede. Intervjuet i forbindelse med en undersøkelse vedrørende Norge som vertskapsnasjon for utenlandske turister.
  • Slåtten, Terje (). Utlandet er vårt shopping-eldorado. Intervju i forbindelse med en undersøkelse vedrørende nordmenns pengeforbruk og shoppingvaner i utlandet.
  • Slåtten, Terje; Mejlænder, Ulf-Arvid (). Synes turister tas godt imot. Intervju med nyhetsbyrået Newswire i forbindelse med en undersøkelse vedrørende Norge som vertskapsnasjon for utenlandske turister.
  • Slåtten, Terje (). En perfekt sykkelferie.
  • Slåtten, Terje; Krogh, Christian (). Et medarbeiderperspektiv på innovasjon i reiselivsbedrifter.
  • Rønningen, Martin; Slåtten, Terje (). Innovasjon og næringsutvikling i en reiselivskontekst. Fagbokforlaget. ISBN 978-82-450-1178-4. 303 s.
  • Slåtten, Terje (). Her er nordmenns drømmeferie.
  • Slåtten, Terje (). Slik får du de sterkeste naturopplevelsene i Norge.
  • Slåtten, Terje; Svensson, Göran; Sværi, Sander (). Empowering leadership and the influence of a humorous work climate on service employees’ creativity and innovative behaviour in frontline service jobs.
  • Slåtten, Terje (). Emotions in service encounters from the perspectives of employees and customers. ISBN 978-91-7063-373-7. 91 s.
  • Slåtten, Terje (). Skremt av høye billettpriser.
  • Slåtten, Terje (). Millionprosjekter i kø på Akvariet.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). What are the drivers for innovative behavior in frontline jobs? A study of the hospitality industry in Norway.
  • Slåtten, Terje (). Antecedents and effects of employees’ feelings of joy on employees’ innovative behaviour.
  • Slåtten, Terje (). Her er Dag Ottos beste tips til sykkelferie : Ferie på to hjul verden rundt.
  • Slåtten, Terje (). Island-interessen til værs : krise førte til turist-boom.
  • Slåtten, Terje; Krogh, Christian; Connolley, Steven Patrick (). Make it memorable : customer experiences in winter amusement parks.
  • Slåtten, Terje (). 1. Ledelse av kreative prosesser - hvorfor og hvordan? 2. Kreative prosesser. En praktisk gjennomføring av Stig- og Stein-metoden.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). Antecedents and effects of engaged frontline employees : A study from the hospitality industry.
  • Slåtten, Terje (). Gå på kurs i ferien : Lær noe nytt i 2011: Male, danse, synge, lage mat.
  • Slåtten, Terje (). Fra ok til wow! Hvordan skape overraskende gode opplevelser for gjestene?.
  • Slåtten, Terje; Svensson, Göran; Sværi, Sander (). Service quality and turnover intentions as perceived by employees: Antecedents and consequences.
  • Sværi, Sander; Slåtten, Terje; Svensson, Göran; Edvardsson, Bo (). A SOS construct of negative emotions in customers’ service experience (CSE) and service recovery by firms (SRF).
  • Slåtten, Terje; Sværi, Sander; Svensson, Göran (). A Conceptual Framework of Perceived Justice in Negative Service Encounters and Complaint Handling : A Process Perspective.
  • Slåtten, Terje (). Do employees' feelings really matter in service-quality management?.
  • Slåtten, Terje (). Forsker på musikk og adrenalinkick.
  • Slåtten, Terje (). Jazz er best frå lufta.
  • Slåtten, Terje (). Forskar på Vinterveko.
  • Sværi, Sander; Svensson, Göran; Slåtten, Terje; Edvardsson, Bo (). A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry.
  • Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; Sværi, Sander (). Atmospheric experiences that emotionally touch customers : a case study from a winter park.
  • Slåtten, Terje (). The effect of managerial practice on employee-perceived service quality : The role of emotional satisfaction.
  • Slåtten, Terje (). Reiselivsopplevelser og kundenes emosjoner.
  • Krogh, Christian; Connolley, Steven; Slåtten, Terje (). What type of customer experiences matter for eliciting strong positive emotional reactions?.
  • Svensson, Göran; Slåtten, Terje; Sværi, Sander (). Customers, Service Experience and Firms, Service Recovery : A Study of Negative Emotions in the Norwegian Tourism Industry.
  • Svensson, Göran; Tronvoll, Bård; Helgesson, Thomas; Slåtten, Terje (). The 'geographical affiliations' in top' research journals of general marketing.
  • Sander, Svari; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Logistics Journals : An Examination of Longitudinal Characteristics.
  • Helgesson, Thomas; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Mainstream Marketing Journals : An Examination of Longitudinal Characteristics.
  • Helgesson, Thomas; Tronvoll, Bård; Svensson, Göran; Slåtten, Terje (). Services Marketing Journals : An Examination of Longitudinal Characteristics.
  • Slåtten, Terje; Svensson, Göran; Edvardsson, Bo; Sværi, Sander (). Negative Emotions in Customers' Service Experience Firms' Service Recovery in the Norwegian Tourism Industry : Measurement Models.
  • Slåtten, Terje (). Case Hunderfossen : hvordan videreutvikle opplevelsene slik at gjestene får en bedre opplevelse og eierne økt lønnsomhet?.
  • Slåtten, Terje (). Antecedents and effects of emotional satisfaction on employee-perceived service quality.
  • Slåtten, Terje (). Negative Emotions in Customers' Service Experience and Firms' Service Recovery in the Norwegian Tourism Industry.
  • Slåtten, Terje (). The Effect of Managerial practice on Employee-Perceived Service Quality: The role of emotional satisfaction.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; Helgesson, Thomas (). Empirical characteristics of "top" journals in mainstream marketing.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). An assessment of the empirical characteristics of top journals in services marketing.
  • Helgesson, Thomas; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Scientific identity in mainstream marketing journals in Australia, Europe and North America.
  • Svensson, Göran; Helgesson, Thomas; Slåtten, Terje; Tronvoll, Bård (). Scientific Identity of 'Top' Research Journals in the Broader Discipline of Marketing: Findings and Queries.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). Scientific identity in top journals of services marketing: review and evaluation.
  • Svensson, Göran; Helgesson, Thomas; Slåtten, Terje; Tronvoll, Bård (). Empirical characteristics in mainstream marketing journals in Australia, Europe and North America.
  • Slåtten, Terje; Svensson, Göran; Tronvoll, Bård; Sværi, Sander (). Empirical characteristics in top journals of logistics: an assessment.
  • Tronvoll, Bård; Slåtten, Terje; Sværi, Sander; Svensson, Göran (). Scientific identity in top journals of logistics : a review.
  • Svensson, Göran; Tronvoll, Bård; Slåtten, Terje (). "Empirical characteristics" and "geocentricity" in "top" journals of logistics management.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). "Scientific identity" and "ethnocentricity" in top journals of logistics management.
  • Sværi, Sander; Slåtten, Terje; Svensson, Göran; Edvardsson, Bo (). Negative Emotions in Customers' Service Experience and Firms' Service Recovery in the Norwegian Tourism Industry.
  • Slåtten, Terje (). Employee's feelings of joy or frustration in service organizations : does it matter?.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; Sværi, Sander (). The geographical affiliations in journals of services marketing.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). Research designs in service marketing journals.
  • Tronvoll, Bård; Svensson, Göran; Slåtten, Terje (). Research approaches in journals of services marketing.
  • Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Research data in journals of services marketing.
  • Helgesson, Thomas; Tronvoll, Bård; Svensson, Göran; Slåtten, Terje (). Research approaches in top journals of marketing.
  • Svensson, Göran; Helgesson, Thomas; Tronvoll, Bård; Slåtten, Terje (). Research data in top journals of marketing.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). "Ethnocentricity" in Top Jounals of Services Management: Authors, Editorial Reveiw Boards, Editorial Boards and Editors.
  • Slåtten, Terje (). Bachelor i salg.
  • Slåtten, Terje (). Antecedents to service quality : a frontline perspective.
  • Slåtten, Terje (). How can you control your own stress, and the stress of your employees?.
  • Slåtten, Terje (). CRM : fra teknisk (mis)bruk til relasjonsorientert lønnsomhet.

Vitenskapelige artikler og bokkapitler (35)

  • Breiby, Monica; Slåtten, Terje (). The role of aesthetic experiential qualities for tourist satisfaction and loyalty.
  • Delic, Milan; Slåtten, Terje; Milić, Bojana; Marjanović, Uglješa; Vulanović, Srđan (). Fostering learning organisation in transitional economy – the role of authentic leadership and employee affective commitment.
  • Slåtten, Terje; Svensson, Göran; Connolley, Steven Patrick; Bexrud, Cathrine; Lægreid, Tone (). The sponsorship motive matrix (SMM): A framework for categorising firms' motives for sponsoring sports events.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Enabling relationship learning in intra-firm professional service teams.
  • Slåtten, Terje; Lien, Gudbrand (). Consequences of Employees’ Collective Engagement in Knowledge-Based Service Firms.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Enabling Relationship Learning in Intrafirm Professional Service Teams.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). Antecedents and effects of engaged frontline employees: A study from the hospitality industry.
  • Slåtten, Terje (). Emotional dissonance.
  • Slåtten, Terje; Matovu, Barbara Rebecca (). Serviscape.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry.
  • Breiby, Monica; Slåtten, Terje (). The effects of aesthetic experiential qualities on tourists' positive emotions and loyalty: a case of a nature-based context in Norway.
  • Slåtten, Terje (). Determinants and effects of employee’s creative self-efficacy on innovative activities.
  • Slåtten, Terje; Matovu, Barbara Rebecca; Connolley, Steven Patrick (). Four Drivers of Effective Sponsorship: A Case Study of the Birkebeiner Race in Norway.
  • Slåtten, Terje; Krogh, Christian (). Et medarbeiderperspektiv på innovasjon i reiselivsbedrifter.
  • Slåtten, Terje; Svensson, Göran; Sværi, Sander (). Empowering leadership and the influence of a humorous work climate on service employees’ creativity and innovative behaviour in frontline service jobs.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). What are the drivers for innovative behavior in frontline jobs? A study of the hospitality industry in Norway.
  • Slåtten, Terje (). Antecedents and effects of employees’ feelings of joy on employees’ innovative behaviour.
  • Slåtten, Terje; Krogh, Christian; Connolley, Steven Patrick (). Make it memorable : customer experiences in winter amusement parks.
  • Slåtten, Terje; Mehmetoglu, Mehmet (). Antecedents and effects of engaged frontline employees : A study from the hospitality industry.
  • Slåtten, Terje; Svensson, Göran; Sværi, Sander (). Service quality and turnover intentions as perceived by employees: Antecedents and consequences.
  • Sværi, Sander; Slåtten, Terje; Svensson, Göran; Edvardsson, Bo (). A SOS construct of negative emotions in customers’ service experience (CSE) and service recovery by firms (SRF).
  • Slåtten, Terje (). Do employees' feelings really matter in service-quality management?.
  • Sværi, Sander; Svensson, Göran; Slåtten, Terje; Edvardsson, Bo (). A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry.
  • Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; Sværi, Sander (). Atmospheric experiences that emotionally touch customers : a case study from a winter park.
  • Slåtten, Terje (). The effect of managerial practice on employee-perceived service quality : The role of emotional satisfaction.
  • Slåtten, Terje (). Reiselivsopplevelser og kundenes emosjoner.
  • Svensson, Göran; Tronvoll, Bård; Helgesson, Thomas; Slåtten, Terje (). The 'geographical affiliations' in top' research journals of general marketing.
  • Slåtten, Terje (). Antecedents and effects of emotional satisfaction on employee-perceived service quality.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; Helgesson, Thomas (). Empirical characteristics of "top" journals in mainstream marketing.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). An assessment of the empirical characteristics of top journals in services marketing.
  • Svensson, Göran; Helgesson, Thomas; Slåtten, Terje; Tronvoll, Bård (). Scientific Identity of 'Top' Research Journals in the Broader Discipline of Marketing: Findings and Queries.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). Scientific identity in top journals of services marketing: review and evaluation.
  • Svensson, Göran; Tronvoll, Bård; Slåtten, Terje (). "Empirical characteristics" and "geocentricity" in "top" journals of logistics management.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). "Scientific identity" and "ethnocentricity" in top journals of logistics management.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). "Ethnocentricity" in Top Jounals of Services Management: Authors, Editorial Reveiw Boards, Editorial Boards and Editors.

Bøker (2)

  • Rønningen, Martin; Slåtten, Terje (). Innovasjon og næringsutvikling i en reiselivskontekst. Fagbokforlaget. ISBN 978-82-450-1178-4. 303 s.
  • Slåtten, Terje (). Emotions in service encounters from the perspectives of employees and customers. ISBN 978-91-7063-373-7. 91 s.

Vitenskapelige konferansebidrag (33)

  • Lappalainen, Barbara Rebecca Matovu; Slåtten, Terje; Lien, Gudbrand (). Antecedents to innovative behavior among employees in public sector.
  • Slåtten, Terje; Lien, Gudbrand; Svensson, Göran (). The value of cultivating a norm for market orientation in professional service.
  • Ernes, Kjell Ove; Slåtten, Terje (). The value of firms ethical leadership.
  • Slåtten, Terje; Lien, Gudbrand (). The role of employees collective engagement.
  • Slåtten, Terje; Matovu, Barbara Rebecca; Lien, Gudbrand (). Effects of organizational climate on innomvative behavior : a case study from public sector.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Enabling Relationship Learning in Intrafirm Professional Service Teams.
  • Johansen, Elise; Slåtten, Terje (). Antecedents and effects of entreprenurial orientation - a study from the Norwegian industry.
  • Slåtten, Terje; Bexrud, Cathrine; Lægreid, Tone (). How can firm motives to sponsor sport events be categorized? - a literature review and an empirical study.
  • Krogh, Christian; Slåtten, Terje (). Contextual factors and innovative behavior of frontline employee.
  • Slåtten, Terje; Lien, Gudbrand; Fredheim, Arne; Gangnes, Marius Tuverud (). Relationship learning in knowledge-based service firms - an empirical study from concultancy industry.
  • Slåtten, Terje; Sværi, Sander; Svensson, Göran (). A Conceptual Framework of Perceived Justice in Negative Service Encounters and Complaint Handling : A Process Perspective.
  • Krogh, Christian; Connolley, Steven; Slåtten, Terje (). What type of customer experiences matter for eliciting strong positive emotional reactions?.
  • Svensson, Göran; Slåtten, Terje; Sværi, Sander (). Customers, Service Experience and Firms, Service Recovery : A Study of Negative Emotions in the Norwegian Tourism Industry.
  • Sander, Svari; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Logistics Journals : An Examination of Longitudinal Characteristics.
  • Helgesson, Thomas; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Mainstream Marketing Journals : An Examination of Longitudinal Characteristics.
  • Helgesson, Thomas; Tronvoll, Bård; Svensson, Göran; Slåtten, Terje (). Services Marketing Journals : An Examination of Longitudinal Characteristics.
  • Slåtten, Terje; Svensson, Göran; Edvardsson, Bo; Sværi, Sander (). Negative Emotions in Customers' Service Experience Firms' Service Recovery in the Norwegian Tourism Industry : Measurement Models.
  • Slåtten, Terje (). Negative Emotions in Customers' Service Experience and Firms' Service Recovery in the Norwegian Tourism Industry.
  • Slåtten, Terje (). The Effect of Managerial practice on Employee-Perceived Service Quality: The role of emotional satisfaction.
  • Helgesson, Thomas; Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Scientific identity in mainstream marketing journals in Australia, Europe and North America.
  • Svensson, Göran; Helgesson, Thomas; Slåtten, Terje; Tronvoll, Bård (). Empirical characteristics in mainstream marketing journals in Australia, Europe and North America.
  • Slåtten, Terje; Svensson, Göran; Tronvoll, Bård; Sværi, Sander (). Empirical characteristics in top journals of logistics: an assessment.
  • Tronvoll, Bård; Slåtten, Terje; Sværi, Sander; Svensson, Göran (). Scientific identity in top journals of logistics : a review.
  • Sværi, Sander; Slåtten, Terje; Svensson, Göran; Edvardsson, Bo (). Negative Emotions in Customers' Service Experience and Firms' Service Recovery in the Norwegian Tourism Industry.
  • Slåtten, Terje (). Employee's feelings of joy or frustration in service organizations : does it matter?.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård; Sværi, Sander (). The geographical affiliations in journals of services marketing.
  • Svensson, Göran; Slåtten, Terje; Tronvoll, Bård (). Research designs in service marketing journals.
  • Tronvoll, Bård; Svensson, Göran; Slåtten, Terje (). Research approaches in journals of services marketing.
  • Slåtten, Terje; Svensson, Göran; Tronvoll, Bård (). Research data in journals of services marketing.
  • Helgesson, Thomas; Tronvoll, Bård; Svensson, Göran; Slåtten, Terje (). Research approaches in top journals of marketing.
  • Svensson, Göran; Helgesson, Thomas; Tronvoll, Bård; Slåtten, Terje (). Research data in top journals of marketing.
  • Slåtten, Terje (). Antecedents to service quality : a frontline perspective.
  • Slåtten, Terje (). How can you control your own stress, and the stress of your employees?.

Annet (48)