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Ane Theresia Bast

+47 61 28 84 00
Handelshøgskolen Innlandet – Fakultet for økonomi og samfunnsvitenskap
Institutt for organisasjon, ledelse, styring
Studiested Lillehammer
Vormstuguvegen 2
2624 Lillehammer
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Høgskolen i Innlandet
Postboks 400
2418 Elverum


Ane Bast is a PhD candidate at the research programme Innovation in Services in the Public and Private Sectors (INSEPP), Lillehammer. She has her background in Administration and Leadership (B.Sc.) and in Innovation (M.Sc.).

Her PhD is part of a broader innovation and research project called DEMSAM (“Demenslandsby som samskaping”), funded by the Norwegian research council. The project is set in dementia care, and covers the establishment of a ‘dementia village’ in one of the largest municipalities in Norway.

Ane is currently working on her thesis with the title: Improving public services for vulnerable groups through co-creation and service design – a study from dementia care. The project focuses on co-creation of public services, drawing on inspiration from service design. Service design is understood as a creative and human-centered approach to service innovation, and will in this project build the foundation of an innovation process that integrate different actors. The actors are relevant in the work of developing new solutions, mindset and care culture in dementia care.

The project emphasis frontline employees (FLEs) as one of the actors in DEMSAMs innovation process and in public service innovation. The overall purpose is to build an understanding of FLEs’ role in service design, and further public service innovation. The project is divided into the following research areas:

-          How may service design enable co-creation with users suffering from cognitive impairments, as means for public service innovation?

-          How is FLEs’ role in service design and further public service innovation?

-          How is/what is FLEs’ role in transforming concepts into practice?

Ane is writing an article based PhD-dissertation



Service design

Public service innovation

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