Katharina Guirguis

Katharina Guirguis is a research associate at the Institute of Public Management at the ZHAW School of Management and Law in Winterthur (Switzerland) and an external doctoral student at the Swiss Graduate School of Public Administration (IDHEAP) at the University of Lausanne.

Katharina Guirguis (Photo: SHAW School)

Her main research interests include the adoption processes of AI in public organizations as well as typical use cases for AI in the public field.

Despite the enormous potential of artificial intelligence (AI), many public organizations struggle to adopt this technology. Simultaneously, empirical research on what determines successful AI adoption in public settings remains scarce. Using the technology organization environment (TOE) framework, we address this gap with a comparative case study of eight Swiss public organizations. Our findings suggest that the importance of technological and organizational factors varies depending on the organization’s stage in the adoption process, whereas environmental factors are generally less critical. Accordingly, this study advances our theoretical understanding of the specificities of AI adoption in public organizations throughout the different adoption stages

Read more about Katharina Guirguis.

Published Apr. 29, 2022 3:06 PM - Last modified Apr. 29, 2022 3:12 PM